ace167 Privacy Policy

ace167 ("we", "us", or "the platform") is a trusted online betting and casino service provider in Bangladesh. When you register with ace167, use our services, or browse our website, certain personal information is processed by our systems. This privacy policy is a transparent account of our practices and commitments regarding that information.

This policy applies to all ace167 users — from registered members to unregistered visitors. By using our services, you are considered to have accepted the terms of this policy. If you have any questions or concerns, please contact us before using the service.

2.1 Information You Provide Directly

When you create an account or fill out a form on ace167, you voluntarily provide the following information:

• Full name and date of birth (for age verification — for users 21+ only)
• Email address and mobile number
• Preferred payment method (bKash, Nagad, Rocket, or Upay account details)
• Login credentials (username and encrypted password)
• Documents submitted for identity verification (if applicable)

2.2 Automatically Collected Information

While you use ace167, our systems automatically record certain technical information:

• IP address and device identifier
• Browser type, version, and operating system
• Pages visited, session duration, and navigation patterns
• Information collected through cookies and similar tracking technologies
• Gameplay logs and transaction history

3.1 Service Operation and Improvement

ace167 primarily uses your information to operate the service smoothly. This includes:

• Creating, verifying, and managing your account
• Processing deposit and withdrawal transactions
• Providing welcome bonuses, cashback, and other promotional benefits
• Resolving technical issues and improving the platform
• Ensuring security and preventing fraud

3.2 Communication and Customer Support

Your information is used to communicate with you, such as:

• Sending transaction confirmations and account-related notifications
• Providing support via live chat and email
• Informing you of important policy changes or security alerts

3.3 Meeting Legal Obligations

We retain and process certain information to meet applicable legal and regulatory obligations, including age verification (21+), identity confirmation (KYC), and monitoring of suspicious activity. ace167 is committed to ensuring responsible gaming, and user behavior may be analyzed toward this goal.

4.1 What Cookies Are and Why We Use Them

Cookies are small text files stored in your browser. ace167 uses cookies for the following purposes:

• Essential cookies: Keeping you logged in and maintaining a secure session.
• Functionality cookies: Remembering your language preference and platform settings.
• Analytics cookies: Monitoring site usage and improving the quality of the service.

4.2 Managing Cookies

You can block or delete cookies at any time by changing your browser settings. Keep in mind that blocking essential cookies may prevent some core features of ace167 from working properly.

ace167 does not sell, rent, or commercially provide your personal information. However, in limited cases, information may be shared with the following parties:

5.1 Service Provider Partners

The minimum necessary information may be shared with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and managing technical infrastructure. All such partners are legally bound to ensure the same standard of privacy protection.

5.2 Legal Authorities

We may be required to disclose relevant information to comply with court orders, lawful requests from law enforcement agencies, or applicable legal obligations. In such cases, ace167 will always provide only the minimum information necessary.

5.3 Business Restructuring

In the event of a merger, acquisition, or business restructuring, user information may be transferred to the new authority. In such cases, we will notify you in advance and this privacy policy will remain in effect.

ace167 has implemented industry-standard technical and organizational measures to ensure the security of your personal information:

• SSL/TLS Encryption: All data transfers between your browser and our servers are made through encrypted connections.
• Password Hashing: Your password is not stored directly; it is hashed using a strong cryptographic algorithm.
• Access Controls: Only authorized staff have access to user information on a need-to-know basis.
• Security Audits: Potential vulnerabilities are identified and addressed through regular security reviews.
• Data Backups: Regular data backups are maintained in a secure and encrypted manner.

Please keep in mind that complete security cannot be guaranteed when transmitting information over the internet. We continue to work toward ensuring maximum protection, but no digital system is entirely infallible.

7.1 Retention Period

ace167 retains your information only for as long as necessary. This is determined by the following factors:

• The need to provide the service while your account is active
• Legal obligations and regulatory guidelines
• The need for dispute resolution and fraud prevention
• Obligations relating to records of financial transactions

7.2 After Account Closure

If you wish to close your ace167 account, please contact us. Even after account closure, some information may be retained for a specified period due to legal obligations. After the defined period, information is securely deleted or anonymized.

As an ace167 user, you have the following rights regarding your own personal information:

8.1 Right to Access Your Information

You have the right to know what information we hold about you. Upon request, we will provide you with a copy of the information we have stored about you.

8.2 Right to Correct Your Information

If there is any incorrect or incomplete information in your profile, you can request a correction. This can be done through your account settings or directly through our support team.

8.3 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or notifications, you can cancel your subscription at any time. However, essential notifications related to transactions and security cannot be turned off, as they are an integral part of the service.

8.4 Right to Lodge a Complaint

If you have any concerns about our privacy practices, please contact our support team first. We review all complaints seriously and respond within a reasonable time.

ace167 is a platform operated entirely for adults (those aged 21 and above). We do not knowingly collect any personal information from minors.

Age verification is in place during the registration process. If we become aware that a minor has created an account, that account will be closed immediately and the associated information will be deleted.

ace167 may update this privacy policy from time to time to keep pace with service improvements, changes in technology, or regulatory requirements.

For any significant changes, we will:

• Update the "Last Updated" date at the top of the policy
• Notify registered users by email
• Post a clear notice on the platform

Continuing to use the service after a change is made will be considered acceptance of the updated policy. We therefore recommend reviewing this page regularly.